Service and Maintenance


Preventative Maintenance For Your Machine

After the installation of your machine has taken place we work with you to provide continuous support and maintenance increasing the longevity of the machine.

Regular Preventive Maintenance keeps your machine working at maximum efficiency and we encourage all our customers to have a Service Level Agreement with us.

Our fully qualified and highly experienced engineers and technicians are experts on all aspects of repair, maintenance and service support.

This, alongside standard warranties, maintenance plans and excellent service from our Spare Parts Team, ensures that you can maintain protection and reliability at all times.

Your main contacts for your service and maintenance requirements are Claire Shaw, Aftercare Department Manager and Martin Davies, Service Manager.

Aftercare Department Manager, Claire Shaw
Service Manager, Martin Davies

Service Level Agreements

Nerak provide Service Level Agreements (SLA) tailored specifically to suit your needs.

  • Site visits can be as often or as little as required for the environment your machine operates in and the level of risk associated with that environment.
  • A full visual inspection and testing of the machine by an experienced and fully trained engineer(s) is carried out.
  • A detailed report is issued to you on the machines condition, highlighting any current or potential problems.
  • The service visit also includes minor remedial works i.e. greasing bearings, re-alignment/adjustment of belts, replacing small quantities of spring clips.
  • Our engineers will discuss any information about any changes or improvements pertinent to your Nerak machines and processes.
  • Internally we hold regular review meetings to monitor the health check done on your machine by our engineers.
  • Our Aftercare Department will liaise with you where appropriate to ensure you receive any required spare parts or follow up visits required.

“The beauty of having a service contract with Nerak is that they come to site and tell you exactly what parts need to be replaced and in what time-frame. That’s really useful to us because it allows us to action these recommendations while minimising the downtime. Our site can remain as productive as possible. We have about 7000 picks to do each day so that’s really important to us.”

Paul Grzelak

Shift Manager at CND Industrial

You can plan in your maintenance for a time which is most convenient for you and your teams.

Our recommendations with regard to any spare parts needed are categorised on your service report sheets noting their level of risk.

This allows you to budget for any parts that may need replacing in the future within an advised timescale based on our expertise.

Our engineers will also explain to you about the demands being placed on your machine which influence your parts and advise you on the best way to look after your machine.

“Very reliable, sturdy and long lasting kit. I always enjoy working with your engineers when they are on site… they are always helpful.”

Peter Price

Engineer at Shop Direct Group

Phone Support

You can call the Nerak Service Support Desk on 01874 612900.

Specialist staff will take your call who in many cases may be able offer a diagnosis where applicable and support your enquiry without the need for an engineer site visit.

We have a large range of spare parts which are available with priority delivery to all our SLA clients as required.

 

Training For Your Team

With over 40 years experience, Nerak has the highest level of knowledge and competence, understanding issues involved in your automated material handling systems.

Nerak offers a choice of training options from in-situ operator training to tailored process-specific training packages.

Additionally, services such as technical assistance and ad-hoc training are available during and after the installation phase.

Nerak service Engineers are qualified to train your production, operational & maintenance personnel in the most efficient operation of your Nerak equipment.

Training sessions are normally held at on-site locations but can be undertaken at our own premises or, by arrangement, at another convenient location.

LOLER Certificates

We provide LOLER (Lifting Operations and Lifting Equipment Regulations) certification from a qualified engineer.

 

If you take care of your machine, your machine will take care of you and Nerak are happy to assist in all of your machine’s needs.

 Contact Us if you would like more information about any of these services.

 

Find Out More

+44 (0)1874 612900 Phone Hours: 8.00am til 4.30pm Monday to Thursday and 8.00 to 3.30pm on Friday

Contact Us
Sending